What is Quality Management?

The practice of management has been undergoing a revolution of sorts over the past half century – The Quality Revolution. Given that it is still going on, Quality Evolution might be a better term. Either way, Quality Management has become the predominant body of knowledge (BoK) in management practice.
New concepts and models are continuously added [...] Read more »

Quality by Design

How do you build quality into a product? Do the products or services you deliver actually fill the requirements of the customer? What parts of the product or service delivered to customers add value and which ones don’t? Read more »