by Dawn Ringrose Over the past few years, I have been examining the four leading quality management frameworks in Canada, United States, Europe, and Australia. Each of these frameworks was conceived in the 1980’s and included the principles and practices used by high performing organizations. Understandably, each of the frameworks has evolved over the past Continue reading →
The Health Quality Council of Alberta report: The Urban and Regional Emergency Department Patient Experience Report 2009, represents a significant step backward for the Quality movement in Alberta. This, because the methodology is so flawed, none of the facts or statistics offered can, or should, be taken as reliable indicators of anything, let alone the performance of Alberta’s health Continue reading →
The practice of management has been undergoing a revolution of sorts over the past half century – The Quality Revolution. Given that it is still going on, Quality Evolution might be a better term. Either way, Quality Management has become the predominant body of knowledge (BoK) in management practice. New concepts and models are continuously Continue reading →
How do you build quality into a product? Do the products or services you deliver actually fill the requirements of the customer? What parts of the product or service delivered to customers add value and which ones don’t?