Latest Health Quality Council of Alberta Report Is Just Bad Science
February 12, 2010 by Robert Gerst
Filed under News & Announcements, QCA Best Practice Standards
The Health Quality Council of Alberta report: The Urban and Regional Emergency Department Patient Experience Report 2009, represents a significant step backward for the Quality movement in Alberta.
This, because the methodology is so flawed, none of the facts or statistics offered can, or should, be taken as reliable indicators of anything, let alone the performance of Alberta’s health care [...] Read more »
The QCA on Customer and Employee Research
September 25, 2009 by admin
Filed under QCA Best Practice Standards
Business and government have long conducted customer and employee survey research to better understand issues and opportunities in the marketplace and in their own organization. For the most part, this survey research has been based on traditional polling techniques – data is gathered through paper, telephone or computer-based methods, then analyzed highlighting statistically significant results [...] Read more »
The QCA on Six Sigma and Lean
September 21, 2009 by admin
Filed under QCA Best Practice Standards, Training and Development
The two big trends in Quality lately have been the adoption of Six Sigma and Lean. As is too often the case when a new approach to continuous improvement comes along, the benefits tend to be oversold and the costs trivialized (you can’t afford not to do this!). When promoted by various consulting interests, these [...] Read more »